Effective Date: 23 January 2025

At Agadya International, we aim to provide a hassle-free shopping experience. This policy outlines the terms for cancellations, returns, and refunds for purchases made on shiningvogue.com.

1. Order Cancellation

  • Customers can cancel their order before dispatch without any cancellation fees.
  • Once the order has been dispatched, cancellations will not be accepted.
  • To cancel an order, please contact us at contact@shiningvogue.com or WhatsApp +91-8291299466 with your order details.
  • Refunds for canceled orders will be processed within 5-7 business days to the original payment method.

2. Return Policy

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect.
  • The return request must be raised within 7 days of receiving the order.
  • The product must be unused, in its original packaging, and accompanied by proof of purchase.
  • Certain items such as personalized or hygiene-related products may not be eligible for returns.

How to Initiate a Return?

  • Email us at contact@shiningvogue.com with your order details and reason for return.
  • Once approved, our team will coordinate the return pickup.
  • Customers may be required to ship the product back in case a return pickup is unavailable for their location.

3. Refund Policy

  • Refunds will be issued only to the original payment method used for the purchase.
  • Once the returned product is received and inspected, refunds will be processed within 7-10 business days.
  • In case of cancellation before dispatch, refunds will be initiated immediately and credited within 5-7 business days.
  • Shipping charges (if applicable) are non-refundable unless the return is due to an incorrect or defective product.

4. Exchange Policy

  • Exchanges are allowed only for damaged, defective, or incorrect products.
  • Customers must request an exchange within 7 days of receiving the order.
  • If an exchange is not possible, a refund will be processed as per our refund policy.

5. Contact Us

For any queries related to cancellations, returns, or refunds, feel free to reach out to us:

Agadya International
Email: contact@shiningvogue.com
WhatsApp: +91-8291299466
Website: shiningvogue.com